My very first order with them I received the Necro Butcher DVD and ROH's Tokyo Summit. Only problem is that neither DVD was what I had ordered. It wasn't the best way to start off with a new customer. However, after a quick e-mail to them, they sent out my correct order, free of charge, later that day and let me keep the two DVD's that they accidentally sold me. Later on, I had a problem with my PWG DIO! disc where it was skipping a lot in the middle of the show, which made watching Hero vs Gatson ending unwatchable. Once again, a quick e-mail to them and without even asking for proof that the DVD was messed up, they shipped out another copy of the disc (Minus the DVD case), free of charge, right away.
Basically, they're hardly perfect, but they're amazing when it comes to customer support. The shipping time tends to be really fast. I live in Ohio, so it typically takes them just under a week for my DVD's to arrive, depending on when I order them. I believe the longest I waited was just over a week. Hands down the best wrestling site to buy from.